1. Osselets.com makes it a point of ensuring your maximum security. We are determined to offer you a reliable and protected environment were you could securely conduct your transactions.
2. The payments carried out on the site by bankcard are made by using tested techniques of cryptography (SSL certificate) and respect the various banking regulations currently in effect.
3. When you pay by bankcard, you are invited at the end of the transaction to indicate to us your credit card number, expiration date and cryptogram on the back of the card. Various verification for authorization is then carried out in order to check the data and to avoid abuses and frauds. At this stage, all communication is in encrypted mode and all your conveyed personal information is coded. It is then impossible for the data to be intercepted on the Web.
4. In accordance with the law, you have the right to access, modify, update and suppress your personal data. All you have to do is to contact us at Info@Osselets.com, or by mail, to indicate your preferences to us. We make it a point of respecting your rights and desires.
5. All information that you provide us remains confidential and strictly for use by of Osselets.com. The data concerning you (name, addresses, e-mail) are only used by our internal services, with the aim of sharing with you any improvements or change of service on the site, of special offers and promotions. In no case will your information will be revealed or marketed with other outside parties. We guarantee your greatest confidentiality.
6. The prices on the site are in U.S. Dollar. You can use the Currency Exchange tool (if available) for conversion of currencies from one denomination to another.
7. The prices do not include shipping and handling costs. It should be noted that shipping and handling costs are based on the weight of the products purchased and the destination. Shipping costs will be automatically calculated before the transaction is finalized.
8. The prices indicated are subjected to modification without notice and are given in good faith. We are not responsible for typographical errors or omissions that may inadvertently appear on the web site. Any transaction between Osselets.com and its customers, not disputed in the 30 days, cannot result in a complaint. All claims must be made within 30-days by contacting us via e-mail at Sales@Osselets.com or by regular mail.
9. The site is updated without interruption or down time. At the time of your visit, it can happen that the price of a product changes during navigation. However, Osselets.com will resolve that the price of the product is that which is in effect at the time that the order is recorded, subject to availability.
10. The purchaser can cancel his order without financial penalty if we receive the cancellation request before the product is shipped.
11. Osselets.com reserves the right to cancel any order from a customer with whom there is any sort of litigation relating to the payment of a former order.
12. When you click on the button to carry out the payment at the end of the transaction, you state to accept all the terms of the General Conditions of Sale stated herein.
13. The data recorded by Osselets.com constitute the proof of the whole of the transactions passed between you and us. The data recorded by the system of payment constitute the proof of the financial transactions.
14. An e-mail of acknowledgement is sent to you in which are specified the transaction total, mode of payment and place of delivery related to your order and relevant shipping information.
15. Our offers of products are proposed within the limit of stocks available.
16. In the event of unavailability of the product after placing of the order, you will be informed by e-mail or regular mail within the shortest of delay. Osselets.com will issue you a credit card refund if you had paid by credit card or by check within 30 day starting from the date of your payment.
17. The products are delivered to the address, which you indicated during the processing of your order.
18. To ensure a prompt delivery, shipping is done via the U.S. Postal Service. Your shipping cost will depend on the weight of the product and the final destination of the parcel.
19. Osselets.com could not be held responsible for delays of delivery of the product. Any order not shipped within 30 days after the order was placed is cancelled.
20. In the event that the delivery of your order is delayed, the U.S Postal Service offers a tracking service to enable you enables you track the parcel based on the tracking number that you receives by email in your order confirmation.
21. You must check the conformity of the products delivered at the moment of the delivery and before signing the delivery order. If necessary, you must indicate in the forms all the located anomalies (torn package, damaged product…) and sign the delivery order.
22. In the case of the loss of your order in the mail, we must wait the required length of time imposed by the U.S. Postal Service concerning the declaration of loss and the refunding of the of shipping cost. Osselets.com takes care of filing a complaint. Accordingly, we may have to ask you for certain documents for the constitution of the file.
23. Several choices of protected modes of payment are offered to you: For payment by credit card, you need to have the credit card number and its expiration date after having selected the card of your choice (MasterCard, Visa, PayPal). The payment is taken only when the product is shipped and not the day the order is placed.
24. Osselets.com remains the owner of the delivered goods until complete payment by received from the buyer.
25. If for an unspecified reason you are not satisfied with a product bought on our web site, you have the legal possibility to return the product and request a refund. You must first inform us of your intention by e-mail (Sales@Osselets.com) and return the product within 7 days following the delivery date.
26. The shipping expenses for the returned product are the responsibility of the customer. No C.O.D or other pre-charge will be accepted for returns.
27. In order for the refund to be processed, the products must be returned to us in their entirety, in their original unopened packaging, in perfect condition of resale. A copy of the sales invoice must also accompany the returned products. Any goods not conforming to these conditions will not be eligible to receive a refund.
28. In the event of refundable goods, a refund will be made for the amount equal to the value of the products in accordance with the original sales invoice, excluding shipping and handling costs. The refund will be made via credit card charge back if the original payment was made by credit card. If payment was made by check, a check refund will be issued within 30 days from the date that we receive the goods.
29. For any information or question, please contact our customer service department. You can contact us by e-mail at Sales@Osselets.com.
30. The photographic reproductions, texts and illustrations and products presented are not contractual. Osselets.com is not responsible for errors in its photographs or its texts presented on this website.